Website and CMS Platform Services
Built for institutions that publish at scale.
Operated for permance and security.
We implement and operate Cascade CMS, Drupal, and WordPress for higher education, government, healthcare, and nonprofit organizations. We do not close the project at go-live. We stay.
What are managed Website and CMS services?
Managed Website and CMS services is the engagement model covering end-to-end CMS platform delivery for institutions that require more than a vendor who builds and moves on. The scope includes content architecture, design system implementation, accessibility conformance, platform governance, ongoing editorial support, and continuous platform operations. eWay Corp operates this engagement for higher education, government, healthcare, and nonprofit institutions under long-term managed services contracts. We measure success not by launch date but by how the platform performs for the people who publish on it and the people who use it, every day after go-live.
The Challenge
Your CMS platform has a go-live date.The problems start the day after.
Three buyers. Three scenarios. The same root cause.
Higher Education
When marketing waits on IT, IT waits on the agency, and nothing ships.
Higher Education
When marketing waits on IT, IT waits on the agency, and nothing ships.
Your communications team is trying to update the homepage the week before enrollment opens, and it takes four approvals and two IT tickets to change a banner image. The redesign you launched two years ago looked great on day one. Today three departments have gone rogue with their own subsites, accessibility issues are accumulating on pages nobody owns, and your web team is spending more time firefighting than publishing. The agency that built the site is technically available for support, but their response times have gotten longer and their institutional knowledge shorter.
Government
When the audit list grows and the patches don't.
Government
When the audit list grows and the patches don't.
You are responsible for a public-facing platform that serves citizens, must meet Title II accessibility requirements, and runs on a CMS that your predecessor selected. Your content team is spread across departments with different directors, different priorities, and different interpretations of what the website is for. Security patches are behind because the vendor who was supposed to handle them has a ticket backlog. An accessibility audit found forty-three issues, and the report is sitting in a folder because nobody has defined whose job it is to fix them.
Nonprofit
When the agency that built it has been acquired.
Nonprofit
When the agency that built it has been acquired.
Your website was built by a small agency three years ago on a tight budget. The person who managed the relationship left. The agency has since been acquired. You have a WordPress installation with seventeen plugins, two of which are abandoned, and a content team of one who is also responsible for social media, email, and every other digital channel. You cannot afford to rebuild every few years. What you need is a platform built to last and a partner who will still be there when something breaks.
These are not technology problems. They are ownership problems.
And they have the same solution.
What we cover
From strategy to continuous optimization. We don't hand off at launch.
Every capability below is delivered as part of a continuous managed engagement, not as a series of separate projects.
Content Architecture and Governance Design
We design information architectures and content governance models for institutions with multiple departments, multiple editors, and multiple stakeholders. The goal is a publishing environment that content teams can actually use without creating the governance debt that causes platforms to degrade.
What we do
- Information architecture and content modeling
- Governance frameworks for decentralized publishing teams
- UX and design systems built for multi-department scalability
- Accessibility requirements embedded at the design stage
You stop watching three departments build conflicting microsites, mediating approval-chain disputes, and explaining to leadership why the platform that launched clean two years ago looks like a patchwork now.
CMS Platform Implementation
We implement Cascade CMS, Drupal, and WordPress environments designed for institutional complexity. Multi-site architectures, enterprise integrations, custom component development. Every implementation is documented and built to be maintained by the next person who inherits it, not just by the agency that built it.
What we do
- Cascade CMS, Drupal, and WordPress implementations
- Decoupled and headless delivery models
- Multi-site and multi-department architectures
- Custom theme and component development
- Integration with SIS, CRM, and institutional identity systems
You stop inheriting custom code with no documentation, hoping the previous agency answers their email, and rebuilding from scratch every time leadership changes.
Accessibility and Compliance
Accessibility is not a launch deliverable. Every new page template, every new component, every new content type is a new accessibility surface. We build WCAG 2.1/2.2 AA conformance into every implementation and maintain it as the platform evolves.
What we do
- WCAG 2.1/2.2 AA compliance auditing and remediation
- Section 508 alignment for government environments
- Accessibility as a continuous practice, not a one-time audit
- ADA compliance documentation and reporting
You stop discovering accessibility issues from your own audit reports, scrambling to remediate the week before a Title II deadline, and treating WCAG conformance as a project that ends.
Platform Governance and Continuous Optimization
A CMS that performed well at launch will degrade without active governance. We provide continuous performance monitoring, module and plugin maintenance, content governance oversight, and platform optimization as part of every managed engagement.
What we do
- Core Web Vitals monitoring and optimization
- Module, plugin, and core update management
- Content governance auditing and editorial workflow review
- Performance management for enrollment periods and campaign traffic
You stop watching Core Web Vitals drift unexplained, learning about plugin vulnerabilities from the news, and explaining to your CFO why the redesign is overdue again.
CMS Expertise
Three CMS platforms. We build for all three.We operate all three.
Most agencies are platform-loyal: they sell what they know. We recommend the CMS that fits your institution. Then we build it. Then we operate it after launch.
Higher Education
Cascade CMS
The CMS built for higher education publishing environments. We implement and operate Cascade CMS for universities managing multi-department sites, decentralized editorial teams, and enrollment-driven publishing demands.
Explore Cascade CMSGovernment and Higher Education
Drupal
The CMS of choice for complex public sector environments. Multi-site, multilingual, WCAG 2.1 AA. We implement and operate Drupal for institutions where governance requirements are as demanding as the technical ones.
Explore DrupalAll Sectors
WordPress
Enterprise-scale WordPress is not the same as managed WordPress hosting. SSO, RBAC, multisite governance, custom plugin development. We implement and operate WordPress for institutions that need it to do more than it does out of the box.
Explore WordPressWho you actually work with
No rotating roles. The team that ships your platform is the team that operates it.
The same project team you meet during onboarding stays with you. Different roles, one engagement, one accountable line.
Engagement Manager
A named project manager who owns the relationship and the operating cadence. Single accountable point of contact. Knows your environment, your team, and the procurement vehicles you operate under. Not rotating, not a shared queue.
Strategist
Information architecture, content modeling, governance design, and accessibility planning. The work that decides whether the platform you launch will survive its third year. Embedded from discovery through ongoing operations.
CMS Engineers
Implementation, integration, and custom development. The engineers who build your environment are the engineers who operate it. Same people, year over year. They will know your CMS templates and your authoring workflows by heart.
QA and Accessibility
Testing, conformance validation, performance benchmarks, and ongoing audit cycles. WCAG 2.1/2.2 AA, Section 508, Title II conformance evidence ready for your audit committee whenever they ask.
Design, brand, content, and SEO are the work of partner agencies (yours, ours, or one we recommend). We coordinate with them. We don't try to replace them. Trying to be a one-stop creative shop is what makes platforms drift.
Common Questions
What most organizations ask about Website & CMS Services
We're already running Cascade (or Drupal, or WordPress). Do we have to switch?
No. We operate the CMS you already chose. Most engagements start by taking over an environment that someone else built. We assess the platform's current state, document the gaps, and bring it to our operating standard. Migration is only on the table if the platform is genuinely the wrong fit, and that's a decision we make jointly.
How is this different from a CMS implementation agency?
Implementation agencies build the platform and hand it off. We build it (or take over what someone else built) and operate it after launch. Most of our long-term clients started with another agency for the build. We came in to operate what they delivered, and stayed.
How does this differ from your Managed WebOps service?
Website & CMS Services covers the CMS platform layer specifically: implementation, content architecture, accessibility, governance, and ongoing CMS operations. Managed WebOps is the broader engagement that wraps the CMS plus the cloud infrastructure underneath plus applications and integrations. Many clients start with one and expand to the other as the relationship matures.
Do you do design and branding work?
No, but we work alongside agencies that do. Most of our clients have a design or brand partner already. We coordinate with them, implement their design system, and operate the platform that ships their design. If you don't have a design partner yet, we can recommend several we've worked well with.
What about content writing and editorial?
We don't write your content. Your editorial team or your content agency does that. We make sure the publishing environment works well for them: governance, workflows, accessibility tooling, multi-site templates, and the kind of CMS that doesn't get in the way.
We're considering migrating to a different CMS. Can you help us decide?
Yes. We start with an assessment of where you are and what you need. The decision usually comes down to publishing model (centralized vs decentralized), accessibility requirements, integration needs, multi-site complexity, and budget. Sometimes the right answer is to migrate. Often the right answer is to operate the CMS you already have, properly.
Evaluating an engagement?
Talk to the strategist who would actually scope it.
30 minutes with the strategist who would lead your engagement, not a sales rep. We will walk through your current CMS environment, where the governance gaps are, and what the first 90 days would look like.