Managed AWS Operations for Public Sector Digital Platforms

Rackspace is a strong infrastructure managed services provider with no CMS or WebOps capability. If your platform includes Drupal, WordPress, or Cascade CMS — which most public sector digital platforms do — Rackspace manages the infrastructure layer and leaves the application layer to you or a second vendor. eWay operates the full vertical: AWS infrastructure, CMS application layer, security controls, CI/CD pipelines, and ongoing operations under one engagement. One team. One SLA. No coordination overhead between an infrastructure partner and a CMS partner.

We support multiple procurement paths for public sector organizations. Direct engagement is available with standard government contract documentation. We are an AWS Marketplace seller — which means your organization can procure eWay managed services through an existing AWS Marketplace agreement, simplifying acquisition and often reducing procurement cycle time significantly. We are also available through Carahsoft using their established government contract vehicles. Our SBA 8(a), MBE, DBE, and SBA Small Business certifications support set-aside and direct-award procurement.

AWS's shared responsibility model means AWS secures the physical data centers and hypervisor infrastructure. Everything above that — operating system patching, network configuration, IAM policies, application security, WAF configuration, data encryption, audit logging, incident response — is your responsibility. Most organizations don't have the internal capacity to do this well across a complex multi-service AWS environment. That gap is exactly what eWay manages. We take ownership of every layer above the AWS hypervisor — so your team isn't carrying an operational burden they weren't staffed to handle.

Timeline depends significantly on environment complexity. A straightforward CMS platform migration — a single Drupal or WordPress site with a standard database and no complex integrations — typically completes in 6–10 weeks through our five-phase framework. Complex environments with multiple applications, legacy databases, custom integrations, or significant data volumes typically run 12–20 weeks. Discovery and architecture review in Phase 1 produces a detailed timeline with milestones before any migration work begins — so you have a commitment, not an estimate.

We design and operate environments with alignment to the compliance frameworks most common in our public sector verticals: FERPA for higher education, HIPAA for healthcare, and NIST 800-53 and StateRAMP-aligned controls for government agencies. This means architecture decisions, IAM policies, encryption configurations, audit logging, and incident response procedures are designed to support your compliance posture — not bolted on afterward. We provide the documented evidence and control implementations that your auditors need.