Managed WebOps
Continuous platform operations.
Run by a named team.
You stop being on call for systems your team shouldn't be operating. We take continuous responsibility for the platform: cloud, CMS, applications, integrations. The PM you meet on day one is the same PM running your platform on year on year. The engineers know your environment by name not a client ID or number.
What is Managed WebOps?
Managed WebOps is an operating model in which a single partner takes continuous operational responsibility for an institutional digital platform: cloud infrastructure, CMS application layer, integrations, performance, security, and ongoing optimization under defined SLAs. eWay Corp operates managed WebOps engagements for higher-education, government, healthcare, and nonprofit institutions, spanning Cascade, Drupal, and WordPress on AWS and Azure under a single accountable engagement.
What we cover
Every layer of the platform.One accountable team. No handoffs between vendors.
Every layer of your digital platform is covered: cloud infrastructure, CMS, applications, integrations. One accountable team, defined SLAs, no handoffs between vendors.
Infrastructure & Hosting Operations
AWS and Azure environment management with continuous monitoring, alerting, incident response, and SLA-backed availability.
What we do
- AWS and Azure environment management
- Monitoring, alerting, and incident response
- Backup, disaster recovery, and failover management
- Security patching and infrastructure updates
You stop being the escalation path for cloud incidents at 2am, chasing vendor support tickets, and owning patch cycles your team doesn't have time for.
CMS & Website Platform Operations
Cascade, Drupal, and WordPress operations including core, module, and plugin updates, performance tuning, and accessibility monitoring.
What we do
- Cascade, Drupal, and WordPress operations
- Core, module, and plugin updates and maintenance
- Performance tuning and caching optimization
- Accessibility monitoring and remediation support
You stop explaining to leadership why the site went down after a plugin update, and scheduling emergency vendor calls when CMS upgrades break things.
SLA-Driven Support
Priority-based response and resolution times with incident management, escalation workflows, and transparent reporting.
What we do
- Priority-based response and resolution times
- Incident management and escalation workflows
- Proactive monitoring with alert-driven response
- Monthly performance and SLA-compliance reporting
You stop tracking ticket SLAs across multiple vendors, manually escalating when nothing's happening, and justifying to your CFO why support is so reactive.
Continuous Optimization
Ongoing performance tuning, cost optimization, security hardening, and backlog-driven enhancements applied month after month.
What we do
- Performance tuning and monitoring
- Cost optimization across infrastructure
- Ongoing security hardening
- Backlog-driven enhancements
You stop watching cloud bills creep up unexplained, learning about CVEs from your own pen-test reports, and treating optimization as a future project that never happens.
We run Managed WebOps engagements across government, higher education, healthcare, and nonprofits.
Operating rhythm
What a month with us actually looks like
The operational cadence is the same every month, every quarter, every year. Predictable. Documented. Boring in the best possible way.
24/7 monitoring across infrastructure, application, and security. Automated alerting routed to the on-call engineer. Incidents triaged in under 15 minutes.
Engineer review of overnight alerts and any in-flight incidents. Patches applied per the agreed schedule. Backups verified.
Tactical sync with your team. What shipped, what's incoming, anything blocking your editors or developers. Working session, not a status report.
Governance review. Performance, security posture, cost trends, SLA compliance. Documented and sent to your stakeholders.
Architecture review. We surface what's drifting toward end-of-life, what's underutilized, what should be modernized next. Roadmap conversation, not a sales pitch.
Scope honesty
What we don't do
Knowing the boundary is part of working well together. These are the things our engagement does not include, by design.
- We don't write your editorial calendar or content. Your CMS authors do that.
- We don't do brand or visual design. We operate the platform that ships your design system; we don't redesign it.
- We don't run your paid media or SEO outreach. We make sure the platform performs for the channels you do run.
- We don't write your roadmap. We surface technical debt, modernization opportunities, and risk; you decide what to prioritize.
- We don't replace your IT team. We absorb the operations layer they shouldn't be carrying. Your team stays focused on what only they can do.
Who you actually work with
No rotating account managers. No faceless support queue.
The team that meets you on day one is the team operating your platform on year five.
Your Engagement Manager
A named project manager who owns the relationship, runs the operational cadence, and is your single accountable point of contact. Knows your environment, your team, and the procurement vehicles you operate under. Not rotating, not a shared queue.
Your Dedicated Engineering Team
A small team of engineers assigned to your project. They built your environment (or learned every corner of it during onboarding). They patch it, monitor it, optimize it, and answer the on-call rotation. Same people, year over year. They will know your CMS architects by first name.
Senior Architects
When an engagement needs deep specialist input on security architecture, accessibility remediation, performance engineering, or compliance posture, your dedicated team has direct access to senior architects with AWS Professional and Azure Solutions Architect Expert credentials. Cross-engagement experience, brought in when the work calls for it.
Common Questions
What most organizations ask about Managed WebOps
What is Managed WebOps?
Managed WebOps is a model where a single partner takes continuous operational responsibility for your entire digital platform — infrastructure, CMS, applications, and integrations. Unlike traditional hosting or development, Managed WebOps does not end at launch. It is an ongoing operating model with defined SLAs and human accountability for outcomes.
How is this different from managed hosting?
A managed hosting provider gives you servers and basic uptime monitoring. Managed WebOps covers the full stack — infrastructure, CMS application layer, custom plugins and integrations, performance, security, and ongoing optimization. If your Drupal module causes a performance problem, we find it and fix it. A hosting provider opens a ticket.
What does an SLA actually cover?
Our SLAs cover uptime availability, incident response times by severity level, patch deployment timelines for security vulnerabilities, and performance benchmarks. Every engagement has a defined scope with documented escalation paths — not vague 'best effort' commitments.
Do you support all three CMS platforms simultaneously?
Yes. If your institution uses Cascade CMS for marketing, Drupal for a department portal, and WordPress for a microsites program, we can manage all three under a single engagement — with consistent operations, reporting, and a dedicated team that knows your full environment.
How do you handle security vulnerabilities and patches?
We maintain a patching schedule aligned to our SLA — critical CVEs are addressed within defined windows, standard patches on a regular cycle. We test before deploying, maintain rollback capability, and document every change. You receive monthly reporting on patch status across your environment.
Evaluating an engagement?
Talk to the team that would actually operate it.
30 minutes with the engagement manager who would run your project, not a sales rep. We'll walk through your current platform, where the operational gaps are, and what the first 90 days would look like.