Cloud Operations
Your private cloud - architected, protected and operated by one team.
Most cloud partners deploy your environment and hand you a console. We design AWS or Azure for what you actually run, then operate it under SLA. You stop being on call for cloud incidents. The same engineers who build your environment are the ones answering when it needs attention.
What is managed cloud operations?
Managed cloud operations is the service category in which a partner takes ongoing operational ownership of a cloud environment, including architecture design, day-two operations, security baseline, identity governance, cost discipline, and incident response under defined SLAs. eWay Corp operates managed cloud operations on AWS and Azure for public-sector institutions, with FedRAMP-aligned controls for government workloads and HIPAA-eligible configuration for healthcare adjacencies.
What we cover
Full-stack cloud operations under a single engagement
Architecture, migration, reliability, and security as one accountable engagement. No handoffs to a second vendor for day-two operations.
Architecture & Deployment
AWS and Azure environments designed for what you actually run. Infrastructure-as-code, environment pipeline, auto-scaling tuned to your traffic patterns.
What we do
- AWS and Azure architecture design and implementation
- Infrastructure-as-code and configuration management
- Dev / Test / Staging / Production environment pipeline
- Auto-scaling tuned to your real traffic patterns
You stop choosing AWS services from a 200-item menu, learning Terraform on YouTube, and debugging IAM policies on a Tuesday night.
Migration & Modernization
Migration from on-premise, legacy hosting, or another cloud. Phased cutover, right-sizing during the move, and modernization where it pays back.
What we do
- Cloud migration from on-premise or legacy hosting
- Cloud-to-cloud migration (e.g. AWS to Azure or vice versa)
- Zero-downtime cutover planning and execution
- Right-sizing and modernization where it earns its keep
You stop running a migration plan that has a go-live date but no operated-after line, and explaining to your CFO why migration went over budget.
Reliability & Continuity
Multi-AZ redundancy where it earns its keep, defined RTO/RPO, validated backups (we test restores), and incident response under SLA.
What we do
- Multi-AZ and multi-region high-availability configurations
- Defined RTO and RPO targets, documented and tested
- Backup validation and DR testing on a defined cadence
- Incident response and escalation under SLA
You stop discovering at 2am that backups didn't actually work, and arguing with vendor support during an outage.
Security & Operations
Continuous monitoring, vulnerability management, patch cadence under SLA, IAM governance, and compliance posture documented for your audit committee.
What we do
- Continuous monitoring and alerting
- Vulnerability management and patch cadence under SLA
- IAM governance and identity federation
- Compliance posture documentation for audit cycles
You stop learning about CVEs from your own pen-test reports, rotating IAM keys manually, and preparing for audits the week before they happen.
Architecture decisions we make
The decisions we make explicitly, so you don't have to defend them later.
Most cloud partners deploy what they always deploy. We make specific architectural choices for your workload, document the reasoning, and revisit them as your environment evolves.
Multi-AZ vs Single-AZ
When the cost of an availability-zone failure exceeds the cost of running active-active. For enrollment periods, election nights, and emergency communications, multi-AZ is the floor. For internal tools that can tolerate a 4-hour outage, single-AZ plus solid backups is the right call.
Multi-region vs Single-region
When a regional failure (rare, but real) is unacceptable. Most institutional websites don't need multi-region. Some do (federal contractors, statewide emergency platforms, certain healthcare workloads). We tell you which you are honestly.
Auto-scaling thresholds
Most cloud partners enable auto-scaling and walk away. We tune the thresholds to your actual traffic patterns: enrollment week, giving day, monthly publish cycles, election windows. You don't pay for capacity you don't need; you don't fall over when you do.
IAM and identity strategy
Separate ops account from team accounts. Federation with your campus AD or Entra ID. Cross-account roles with audit trails. Least-privilege as a habit, not a checkbox we tick during quarterly reviews.
Network shape
Public versus private subnets. NAT versus egress IPs. Transit gateway versus VPC peering. When workloads belong behind a WAF and when they don't. Most partners deploy a default VPC. We design the network for your traffic and your compliance posture.
Migration paths
Seven canonical migration strategies.Not one-size-fits-all.
There are seven canonical migration strategies for a reason. Most clients combine three or four of them in a single migration. Pretending one strategy fits everything is what makes migrations fail.
Refactor / Re-architect
Rebuild for cloud-native services. Highest cost, highest long-term value. Right when the existing architecture is the bottleneck.
Replatform
Move with light optimizations: managed databases, auto-scaling, managed identity. Lift, tinker, shift. The most common strategy in practice.
Repurchase
Switch to a SaaS or managed product. Stop owning the maintenance. Right when a commercial alternative meets your needs better than custom.
Rehost
Lift-and-shift as-is. Fast cutover, optimize later. Right when speed matters and the workload is well-understood.
Relocate
Move VMware infrastructure to cloud (VMware Cloud on AWS, Azure VMware Solution). Minimal change, maximum portability.
Retain
Keep on-premise (for now). Defer the decision; revisit on the roadmap. The honest answer for workloads that haven't earned a migration yet.
Retire
Turn off what's no longer used. The most undervalued migration outcome. Most environments carry 15-25% workload they don't need.
We assess each workload against all seven, recommend the right strategy per workload, and plan the cutover.
Then we operate what we migrate.
Compliance posture & procurement
Validated to operate in your regulatory environment.
Partner status, framework alignment, and procurement vehicles in one place. The thing your audit committee, CISO, and procurement office all want to see.
AWS Solution Provider Partner
20+ years · Public Sector Partner · Select Tier
Microsoft Cloud Solution Provider
Azure for Government Partner · CSP Licensed
Available via Carahsoft
Government contract vehicles · Simplified procurement
SBA 8(a) Certified
MBE · DBE · Direct award eligible
8 AWS-Certified Engineers
2 at Solutions Architect Professional level
AWS Public Sector Partner
Validated to deliver to government, education, nonprofit, and healthcare. AWS Solution Provider Partner with 10+ years of public-sector engagements.
Azure for Government Partner
Microsoft Cloud Solution Provider (CSP). Authorized for Azure Government workloads. Microsoft licensing included through CSP arrangement.
Available via Carahsoft
AWS and Azure services available through established government contract vehicles. Familiar procurement path for state, local, and federal agencies.
FedRAMP-aligned controls
We operate AWS environments using FedRAMP-aligned baselines for state and local agencies that follow federal best practices without requiring full FedRAMP authorization.
HIPAA-eligible configurations
BAA-ready architectures for healthcare workloads on AWS and Azure. Encryption-at-rest, audit logging, identity controls aligned to HIPAA Security Rule.
WCAG 2.1 AA / Title II posture
Accessibility is part of every infrastructure design we deliver. Not a checkbox we add later when an audit is coming.
Who you actually work with
The architects who design your cloud are the engineers who operate it.
The team that meets you on day one is the team operating your cloud on year five.
Your Engagement Manager
A named project manager who owns the relationship, runs the operational cadence, and is your single accountable point of contact. Knows your environment, your team, and the procurement vehicles you operate under. Not rotating, not a shared queue.
Your Dedicated Cloud Engineering Team
A small team of cloud architects and operations engineers assigned to your project. They designed your environment (or learned every corner of it during onboarding). They patch it, monitor it, optimize it, and answer the on-call rotation. Same people, year over year.
Common Questions
What most organizations ask about Cloud Operations
We're already on AWS. Do we have to switch providers to engage you?
No. We operate AWS environments that we built ourselves and AWS environments built by previous vendors or your internal team. Onboarding starts with a Platform Assessment to document the current state, identify the operational and security gaps, and bring it to our operating standard. Most engagements start this way.
How is Cloud Operations different from your Managed WebOps service?
Cloud Operations is the cloud infrastructure layer specifically: AWS or Azure environment, architecture, security baseline, identity, networking, cost discipline. Managed WebOps is the broader engagement that wraps cloud operations plus the CMS, applications, and integrations on top. Many clients start with Cloud Operations and expand to full WebOps as the relationship matures.
AWS or Azure: which should we choose?
It depends on your existing investment. If you have a Microsoft stack (Active Directory, SQL Server, Dynamics, .NET applications), Azure is often the better fit for keeping things consolidated. If you're starting fresh or run primarily on Linux or open-source web platforms, AWS is usually the right call. Most of our clients run on AWS but we operate on both, and some clients run a mixed environment. We assess in Phase 1 and recommend based on your situation, not our preference.
How do you handle FedRAMP requirements?
We operate AWS environments using FedRAMP-aligned baselines for state and local agencies that don't require full FedRAMP authorization (which is reserved for federal workloads on FedRAMP-authorized platforms like AWS GovCloud). For agencies that do require FedRAMP authorization, we work with AWS GovCloud or Azure Government. The right answer depends on whether you're federal-regulated or following federal best practices.
What does cost optimization look like in practice?
Right-sizing on a quarterly cadence (we look at the workloads and trim what's overprovisioned). Reserved instances or savings plans where the workload is predictable. Idle resource cleanup. Tag-based cost reporting so you can see where the spend is going by department or project. We don't earn margins on cloud markup; the discipline is in the operations, not the resale.
Can you help with migration from on-premise or another cloud?
Yes, this is a core service. We use AWS's 7Rs framework (Refactor, Replatform, Repurchase, Rehost, Relocate, Retain, Retire) to assess each workload and recommend the right strategy per workload. Most migrations end up combining three or four strategies. We plan the cutover, manage the migration, and continue operating the environment afterward.
Evaluating an architecture review?
Talk to a cloud architect before you commit.
30 minutes with the engineer who would architect your environment. We'll review your current AWS or Azure setup, surface the gaps, and outline what an engagement looks like.