Your digital platform deserves more than a host and a dev shop.
eWay's Managed WebOps and Cloud Infrastructure model operates your entire digital platform, from Cloud Infrastructure to CMS to Applications, as a single managed layer with full accountability for performance, security, and ongoing operations.
Trusted by leading public institutions
Why most digital platforms underperform
Organizations are running their platforms with three vendors and no one in charge.
A CMS platform here. A hosting provider there. A dev shop that built it and moved on. Each vendor does their part and no one owns the outcome. The result: platforms that degrade over time, go down at the worst moments, fail accessibility audits, and consume significant internal IT resources.
This is not a technology problem. It is an ownership problem.
The WebOps Operator Model
One partner. Full accountability. Continuous operation.
eWay’s Managed WebOps and Cloud Infrastructure model runs your entire digital platform as one managed layer, spanning cloud, CMS, and applications. It is not project-based. It is continuous, SLA-driven, and supported by a team that knows your environment.
Design
Architecture aligned to your performance, compliance, security and governance requirements.
- Environment assessment
- Security & DR gap analysis
- Performance baseline
- Contract & sign-off
Build
CMS platforms, cloud environments, and application integrations built for scale and high availability.
- Cloud environment provisioning
- CMS platform deployment
- Identity & SSO integration
- Staged migration & validation
Host
Secure, resilient AWS and Azure infrastructure with built-in redundancy and disaster recovery.
- Multi-AZ high availability
- Automated backups & DR
- CDN & performance layer
- 24/7 infrastructure monitoring
Operate
Continuous monitoring, optimization, incident response, and ongoing improvement.
- Continuous monitoring
- Patch management
- Cost optimization reviews
- Vulnerability reviews
We make 'Operate' our primary commitment.
What We Manage
End-to-end platform services built for operational reliability
Every service is delivered as part of our Managed WebOps and Cloud Infrastructure model engagement and not as a one-off project.
Uptime SLA
99.99%
Cloud Operations
Secure, scalable AWS and Azure environments built for high availability, traffic management, and institutional compliance.
Sites managed
100+
Website & CMS Platforms
Cascade, Drupal, and WordPress environments designed for decentralized content teams, marketing, and multi-department content operations.
Integrations built
250+
App Development & Integrations
Custom applications and integrations that connect your CMS, SIS, and CRM, built for long-term maintenance and supported by us.
Avg response time
<45 min
Managed WebOps
Proactive monitoring, performance tuning, security patching, and SLA-backed support: because going live is just the beginning.
Operations track record
100+
Organizations Supported
99.9%
Uptime across environments
500ms
Website response time
5 yrs
Average engagement length
Built on AWS and Azure. Operated by a dedicated team. Accountable under SLA.
Who We Work With
Built for organizations where digital platforms are mission-critical
We work in sectors where uptime, compliance, and performance are directly tied to public access, funding, and institutional credibility..
Higher Education
Supporting admissions, marketing, and student services across decentralized department structures. Cascade, Drupal, and WordPress managed at scale with enrollment-driven traffic spikes.
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State & Local Government
Secure, accessible, and compliant digital platforms for state, local, and federal agencies with ongoing operational accountability. AWS Public Sector Partner and Azure for Government authorized.
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Nonprofit Organizations
Scalable platforms that perform when fundraising campaigns, advocacy drives, and giving days demand more. Enterprise-grade infrastructure without enterprise-scale internal IT teams.
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Healthcare
High-availability platforms designed with performance and patient-facing uptime for non-negotiable requirements. HIPAA-aligned infrastructure with content teams that publish without managing servers.
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Common Questions
What most organizations ask before switching
to a WebOps Operator
What is Managed WebOps?
Managed WebOps (short for 'Website Operations') and Cloud Infrastructure is a model where a single partner takes continuous operational responsibility for your entire digital platform. This includes cloud infrastructure, CMS platforms, application integrations, performance monitoring, security patching, and ongoing optimization. Unlike traditional hosting or development, Managed WebOps does not end at launch. It is an ongoing operating model with defined SLAs and human accountability for outcomes.
How is eWay different from a hosting provider?
A hosting provider gives you servers. eWay gives you an operated platform. We manage the infrastructure, the CMS layer, the application integrations, and the performance of your digital environment as a continuous, accountable service. If something degrades, we find it before you do. If traffic spikes during enrollment or a campaign, your platform is already architected to handle it.
How is eWay different from a web development agency?
Development agencies design and build and then move on to the next project. eWay does not hand off at launch. We remain the accountable operational partner for the life of the engagement. Your platform improves over time rather than slowly degrading between redesigns.
Which CMS platforms do you support?
We specialize in Cascade, Drupal, WordPress and we manage the AWS or Azure cloud infrastructure underneath all three. If your institution uses multiple platforms across departments, we can manage them within a single operational engagement.
Do you work with AWS or Azure specifically, or both?
Both. We are certified partners on AWS and Microsoft Azure. We architect your environment based on your institutional requirements, existing procurement commitments, and compliance obligations not based on which cloud we prefer.
What does an engagement with eWay actually look like?
Engagements are structured as monthly managed services contracts under an annual agreement. You get a defined scope, clear SLAs, a dedicated team familiar with your environment, and regular performance reporting. Most engagements begin with a platform assessment, followed by an onboarding and migration phase, and then continuous operations.
Our Work
Real outcomes for organizations with complex requirements
Free Clinics of Iowa
Custom EMR Platform for Iowa's Largest Free-Clinic Network
Free Clinics of Iowa is a donor-supported nonprofit and the largest network of free medical clinics in the state. eWay designed, built, and continues to operate the custom EMR platform that powers patient care across more than 30 member clinics.
Morehead State University
Cloud-First Resilience for Cascade Website Hosting on AWS
Morehead State University's public-facing website is the front door for prospective students, families, alumni, and donors across eastern Kentucky. eWay rebuilt the platform on AWS with auto-scaling, CloudFront edge delivery, WAF protection, and disaster recovery built in. The architecture was tested in 2023 when a campus-wide cyber event hit MSU's broader systems. The public website kept operating without interruption.
Insights & Resources
Perspectives on managed WebOps, digital platforms, and technology
Practical perspectives on cloud infrastructure, CMS platforms, and managed operations for government, higher education, and mission-driven organizations.
The AWS Shared Responsibility Gap: What Government IT Directors Are Still Getting Wrong
Most government agencies running AWS understand that Amazon secures the physical infrastructure. What they consistently underestimate is what sits above the hypervisor, and who is responsible for it when something goes wrong.
The Cascade CMS Hosting Gap: What Hannon Hill Doesn't Manage and Who Should
Hannon Hill manages the SaaS. Nobody told you who manages the production infrastructure that receives your published output.
WCAG 2.1 AA for Government Websites: What Title II Enforcement Means in Practice
Title II enforcement deadlines are real. Here's what government agencies need to have in place and why accessibility can't be a one-time audit.
Ready to take ownership of your platform?
Stop managing vendors. Start operating a platform.
We help organizations move from fragmented, reactive infrastructure to a fully managed WebOps and cloud infrastructure model covering CMS platforms, applications, and ongoing operations.
The first step is a conversation. No obligation, no pitch. Just an honest assessment of your environment and what managed WebOps could mean for your team.
Available via AWS Marketplace · Azure CSP · Carahsoft