Hosting Solutions for Anyone
With eWay Corps’ dedication to helping each client grow in the best way possible, we have the capability and drive to custom build any managed hosting package to suit your needs. Here are our initial packages to get started.
|24×7 Support Center Access|
|CMS and Plugin Updates *||Quarterly||Monthly||Weekly|
|Daily Backups||7 Day Retention||14 Day Retention|
|Case Response SLA (Phone & Email)|
|During Business Hours||8 Hours||4 Hours||2 Hours|
|During Off-business Hours||72 Hours||48 Hours||24 Hours|
|During Weekend and Holidays||72 Hours||48 Hours||24 Hours|
|Monthly Traffic Reports|
|Virus Scanning||Every 24 hours||Every 12 Hours|
|Dedicated Service Contact|
* The following items pertain to the CMS and Plugin or Module updates
- If the client performs updates internally or through a third party and breaks the functionality of the site, this is a breach of the signed SLA and will be considered outside this contract.
- Covers the updates to a normal number of plugins/modules (less than 30). If there is an extensive number of plugins/modules on the site, there will be an additional monthly fee.
- Major CMS versions will be inspected for an upgrade process. If a major CMS upgrade has changed the structure, this will need to be estimated out. A major CMS upgrade is from version 4.x.x to version 5.x.x.
- eWay Corp is not responsible for the cost of paid plugins/modules.