Junior IT Service Desk Engineer

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Job Description

eWay Corp is a global digital solution company, a unique powerhouse of creative & digital experts with a passion for clever things. We are a leading provider of website design/development, content management, cloud infrastructure solutions to Public Sector customers primarily in the United States. We are looking for a Junior IT Service Desk Engineer.

Key Responsibilities

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Monitoring and maintaining computer systems and networks.
  • Attending to service issues and requests within specified turn-around-times.
  • Providing remote technical support across the country to all employees.
  • Setting up accounts for new users (Office 365, VPN etc.).
  • As a Junior IT Service Desk Engineer you will be responsible for repairing and replacing equipment as necessary.
  • Basic knowledge on cameras installation and configuration of biometric devices.
  • Maintain records / logs for repairs and fixes and maintenance schedule.
  • Identity computer or network equipment shortages and place orders.
  • Company asset and equipment management.

Skills & Requirements


  • IT service desk experience
  • Experience with troubleshooting hardware and software problems
  • Ability to work collaboratively and learning quickly in a dynamic organization
  • Familiarity with macOS, Linux and Windows


  • Experience with basic networking LAN / WAN / TCP/IP etc.
  • Experience of user administration in Microsoft 365
  • Experience with Microsoft Azure Active Directory/LDAP
  • Experience with VPN services and networking in general

Benefits & Perks

  • Remote & Hybrid Work Model
  • Medical Insurance
  • Flexible Public Holidays & Leaves
  • Flexible Work Hours
  • Skill Development, Training & Certification
  • Sodexo Meal Coupons*
  • National Pension Scheme*
  • Employee Provident Fund
  • Weekends Off
  • Loyalty Bonus Program

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Job Information


Job Type
Full Time

IT Services

Work Experience
1-3 years